Frequently Asked Questions

Categories 

Compatibility, Installing, Uninstalling, and Upgrading More...
The Reference Manager User Interface More...
Managing Databases More...
Entering References or Terms More...
Importing Data Into Reference Manager More...
Retrieving or Searching Local or Online Databases More...
Working with Word Processors / CWYW More...
Working with the Web Publisher More...
Networking / Sharing Issues More...
Output Styles More...
All FAQs More...
Retrieving or Searching Local or Online Databases
Searching 1: I am trying to search PubMed using a direct connection with Reference Manager 9.5 or earlier, but I always get a message, "No documents found for the specified search". How can I fix this? Answer
Searching 2: For some reason, in the Title field for some of my references there is a number on a second line within this field. In the bibliography, this displays a new line with a random number just after the title in a given reference. How can I correct this? Answer
Searching 3: Why did I receive the message "Parameter not found" when I tried to perform a retrieval? Answer
Searching 4: I received the message "Parameter syntax error" when I tried to perform a retrieval. What does this mean? Answer
Searching 5: Why did I receive the message "Range error in parameter" when I tried to perform a retrieval based on reference ID or publication year? Answer
Searching 6: Why do I receive the message "Parameter list is full. Delete a line before inserting another" when I try to insert another parameter line into my search strategy? Answer
Searching 7: When I try to search PubMed or the Web of Science in Reference Manager I get "No Matching References Found" when I know it should return some results or I get a time-out error message after two minutes. My computer uses a proxy server. How can I fix this? Answer
Searching 8: I always get a "Host refused connection" error when I try to use Reference Manager's Internet Search, even for connections that do not require a subscription, or the connection always times out. My computer is behind a firewall. How can I fix this? Answer



This page was last modified on: August 30, 2007

Copyright | Privacy Policy | Terms of Use | Disclaimer

Send questions, comments, or suggestions about this page to the
webmaster