1. Please open the Templates and Addins window by following the appropriate instructions:
   
   Word 2007: go to the Office button and choose Word Options. Select Add-Ins from the list on the left. At the bottom of the page, next to "Manage:" set the Drop down to "Word Add-ins" and click Go.
   
   Word 97/2000/XP (2002)/2003: go to “Tools / Templates and Add-ins.”
   
   
2. You should see two Reference Manager files listed under “Global Templates and Add-ins”, and both files should be checked. The files you should see here vary depending on what version of Reference Manager you are using:

   Reference Manager 12 and Word 2007

   Reference Manager Cwyw.dotm

   Reference Manager 12 and 2002 (XP)/2003

   Reference Manager Cwyw.dot

   Reference Manager 11

   RM11Cwyw.dot

   RM11Cwyw.wll

   Reference Manager 10

   RM10Cwyw.dot

   RM10Cwyw.wll

   Reference Manager 9.5

   RM9wd8.dot

   RM9wd32.wll

3. If one of these files is unchecked, check it, and click OK. If Word returns a macro security warning, check the box for "always trust macros from this source" and then "Enable macros." Close Word, and then start Word again. The Reference Manager commands in the Tools menu should be functional. If you go back to "Tools / Templates and Add-ins", both files should appear and remain checked.

Reference Manager 11 and earlier: If you are still having problems with this after verifying these CWYW files are checked, please do the following:

1. In Word (97/2000/XP (2002) and 2003 only), go to Tools menu, select Macro then choose the Security submenu. Click on the Trusted Sources tab. Verify that the check box for "Trust all add-ins and templates" is checked.
2. On Windows 2000 or XP systems, Word needs these CWYW files to be located in:
   
   C:\Documents and Settings\‹your login›\Application Data
   \Microsoft\Word\Startup
   
   On a Vista system, Word needs these CWYW files to be located in:
   
   C:\Users\‹your login›\AppData\Roaming\Microsoft
   \Word\Startup
   
   If they are in a different path, you will get this error. Use the manual installation instructions here.
3. In Word go to "Tools / Templates and Add-ins." If you have any other third-party programs listed here, you may encounter this error if there is a compatibility issue. Check with the product manufacturer of that specfic for instructions on removing or disabling their tools.
4. If you are still having problems, it is possible that Anti-Virus software was running when Reference Manager was installed. Disable Anti-Virus software and reinstall Reference Manager.